Help
Frequently asked questions
Ordering, testing, shipping and payment questions from research buyers. Every material is sold for laboratory research use only and is not for use in or on people or animals.
Ordering & research use
What are these products for?
Every compound is sold strictly for laboratory, in-vitro, and analytical research. They are not drugs, not dietary supplements, and not for use in or on humans or animals. Read more
Who can purchase?
Purchasers must be 18 or older, qualified for the stated laboratory work, and buying solely for lawful research. Checkout requires an active attestation. Purchasers must determine the rules that apply to their order; RUO labeling does not establish regulatory legality. We may review, hold, refuse, or cancel an order. Read more
Do you give dosing or usage instructions?
No. Materials are sold for laboratory, in-vitro and analytical research only, so the store does not publish human or animal dosing, administration or usage instructions. Read more
Do you offer wholesale or bulk pricing?
Yes, for qualified laboratories and bulk purchasers. See the wholesale page for how to apply. Read more
Purity testing & COAs
What is the purity specification?
Release specification is ≥99% by HPLC unless a lot-specific figure is shown on the product page. Identity is confirmed by mass spectrometry on every batch we release. Read more
Do you publish a certificate of analysis?
Lots are released against HPLC purity and LC-MS identity. A certificate of analysis is issued when a qualified laboratory requests one for a specific batch on the Testing page. The laboratory name, method, and lot number appear on that certificate. Read more
How do I check the report for the vial I received?
Enter the lot number printed on your vial on the Verify page to look up any certificate of analysis published for that lot. A report applies only to the lot it names. Read more
How should I read an HPLC purity figure?
HPLC purity is reported as area percent for the tested sample. The resources section explains how to read area-percent reporting and what to check on a COA. Read more
Shipping
How fast do orders ship?
Orders placed before 2:00 PM CT on a business day may be prepared for same-day dispatch from US fulfillment. Typical domestic transit is 2–5 business days, but these are estimates rather than guarantees and may vary with review, carrier, weather, destination, or other restrictions. Outer packaging is plain and unlabeled. Read more
How much is shipping?
Standard tracked shipping is $14.95 per order, and free on merchandise subtotals of $175.00 or more. The rate shown at checkout before you pay is the rate charged. Read more
Where do you ship?
We ship from US fulfillment to the destinations offered at checkout (currently the United States, Canada and Mexico). The purchaser is responsible for confirming that receiving the material is lawful at the destination. Read more
What if my parcel is lost or stuck in transit?
If tracking shows no movement for 7 business days, contact us with your order reference. Optional protection for carrier-confirmed lost packages is described in the shipping protection policy. Read more
Payment, returns & support
How can I pay?
The payment methods available for your order are shown at checkout. Card payments are processed by Stripe.
Can I return a product?
Unopened, unused vials reported as damaged or incorrect within 7 days of delivery are replaced or refunded. Opened research materials cannot be restocked. See the returns policy for the full terms. Read more
How do I contact you?
2045 W Grand Ave, Unit B, Chicago, IL 60612. Phone (779) 717-4445. Email Vitalitysupply@icloud.com. Read more
Still have a question? Contact the team.
